Please find our frequently asked questions below. If you have a question that is not answered here then please contact us where we will be happy to help.
How do we book your villa?
First you should check the availability calendar to see if your dates are available. If so, please fill out the booking form that can be found here. Once complete we will contact you via telephone or email to finalise your booking.
How much is the security deposit?
The refundable security deposit is £200 for a 7-14 night stay and £300 for a 21 night stay. It is payable at the time of booking and will be refunded when we have checked the villa upon departure. Any damages and/or breakages will be deducted for the security deposit.
What is the method of payment?
We accept Credit Card, Paypal, Cheques or Standard Bank Transfer.
Please note that credit card and Paypal payments do incur a booking fee. For credit cards it is 3.5% for PayPal it is 2.9%. If you want to avoid the booking fee then a cheque or bank transfer is advisable. If paying by cheque please make it payable to: RS VILLAS.
What happens if my booking cannot be fulfilled due to unforeseen circumstances?
In the very unlikely event that circumstances beyond our control necessitates a cancellation of booking from us, we will refund in full, any monies received by the guests without interest, compensation or consequential loss of any kind.
What time should I arrive & depart from the villa?
Our villa will be ready from 4pm on the day of your arrival, so please bear this in mind when arranging your travel plans. Departure from the villa is 10am. This allows us to have the Villa cleaned and ready for the next arriving guests. Please note that vacating after 10am may incur a charge.
Can I speak to you in person?
Yes, you can contact us 7 days a week on: +44 (0)1253 591169 from 10am till 10pm
What is your UK address and where do I send my deposit to?
Our address is:
Caxton House, Caxton Ave
Bispham, Blackpool, Lancashire.
What else do we need to know?
Our villa is strictly non-smoking, however we do allow smoking in the outdoor pool area and around the exterior of the villa.
Person under the age of 21 years old are not accepted unless accompanied by a parent or an adult.
Under no circumstances are pets allowed in the villa.
Where are you terms & conditions?
You can find our terms and conditions here.